US SYSTEMS (ALL) EMAIL ISSUES (Resolved)
  • Priority - Low
  • Affecting Server - us
  • 'UCEPROTECT' (A email spam and testing agent) flagged an IP as blacklisted.

    However, this isn't out IP's, see HERE - http://www.uceprotect.net/en/rblcheck.php (enter IP as '209.126.10.25') which will show that the IP isn't blocked, it is actually the 'AS - 40021' which is blocked (The network company at the datacenter) meaning that we have contacted them regarding this.

    They will then have to work with UCEPROTECT to get this unblocked.

    It only seems this should affect emails sent to Microsoft emails.

    As soon as they have updated me that this has been fixed I will contact you with an update.

     

    UPDATE - 13TH March 2021, the 'AS - 40021' company is still working with 'UCEPROTECT' regarding this. We are UNABLE to do anything regarding this. All emails about this will be sent to THIS STATUS UPDATE PAGE and ticket closed.

  • Date - 17/02/2021 16:06 - 30/03/2021 07:28
  • Last Updated - 14/03/2021 16:08
FOX SERVER (Resolved)
  • Priority - Low
  • Affecting Server - FOX
  • FOX SERVER: We are doing a few upgrades on the FOX system. Some accounts might show as SUSPENDED while we do thus. This will be sorted within a hour or so.

  • Date - 25/02/2021 17:48 - 14/03/2021 16:06
  • Last Updated - 25/02/2021 17:48
FOX - LICENSE (Resolved)
  • Priority - Medium
  • Affecting Server - FOX
  • We are aware of an issue affecting the FOX system login.

    We suspect this is after our rollback has made the issue occur. We are waiting for the licensing team to look into this.

    All tickets about this will be CLOSED.

    This is to keep staff time to look into the issue.

     

  • Date - 18/02/2021 19:29 - 20/02/2021 17:00
  • Last Updated - 18/02/2021 19:30
pen issues (Resolved)
  • Priority - Critical
  • Affecting Server - PEN
  • PEN SERVER - We are aware of some issues affecting the PEN server. We are working on this. - 11:30PM 13/02/2021

     

    UPDATE: THIS HAS BEEN DECLARED A MAJOR OUTAGE. - 6:30AM 14/02/2021

     

    UPDATE: We apologise for the issues with the server last night. We were doing some updates which have caused issues on the server. We have just located the issue and shall be fixing it now. - 7:30AM 14/02/2021

     

    UPDATE: the server has had issues for the past 12 hours. We feel we have located the problem and are working to get it fixed ASAP. - 8:02AM 14/02/2021

    Please see below for what the issue is:

    We first last night took the server offline for some PHP updates, which worked. However, we then got notified around roughly 11:00PM there were issues after our php updates. The issue was around the Apache/http software what runs the websites. The exact issue was caused by the php 7.4 - ixed.7.4.lin.

    We have modified all and every PHP.INI on the server to not only remove and option/wording of ixed.7.4.lin but also BLOCKED it from our servers, this module isn’t needed in this day and age anyway.

    We are hoping this has fixed the issue and have just done our last reboot on the server to try and see if that has fixed the issue, this was done at 8:00AM.

     

    Your can view the root cause error log here - ERROR LOG  (this file will be removed from PasteBin on 28/02/21

     

    UPDATE - FIXED

  • Date - 13/02/2021 23:34
  • Last Updated - 14/02/2021 11:33
PEN - WHM/CPANEL (Resolved)
  • Priority - Critical
  • Affecting Server - PEN
  • We are working on updating software on our PEN system. The server may not have full use for a few hours. But websites will stay online.

  • Date - 17/01/2021 17:37 - 17/01/2021 19:10
  • Last Updated - 17/01/2021 17:38
FOX ISSUE - REOPEN (Resolved)
  • Priority - Medium
  • Affecting Server - FOX
  • We have reports of issues affecting the FOX system.

    We are looking into this right now. 

    Updates below:

    12:05 - Research into the issue

  • Date - 09/01/2021 16:47 - 17/01/2021 17:37
  • Last Updated - 10/01/2021 12:05
Lion - cPanel license (Resolved)
  • Priority - Medium
  • Affecting Server - PEN
  • We are looking into why LION’s license hasn’t updated when the cPanel software did a update. 

    Issue Updates:

    8:12AM - cPanel contacted regarding issue

    8:23AM - cPanel have notified them issue: 

    “Hi Charles,

    It seems to be the server (our end) did a failed check on multiple systems last night/today so their are many other clients like yourself with this issue. We are working on this ASAP to try and see why the license check is failing. We will update you via this email. 

  • Date - 03/03/2020 08:10 - 06/03/2020 08:35
  • Last Updated - 03/03/2020 08:25
Lion Upgrade (Resolved)
  • Priority - Low
  • Affecting Server - PEN
  • The planned upgrade work on LION has been completed. Their was a short term of downtime but that has been issued and fixed. Overall downtime was 30 minutes. 

  • Date - 29/02/2020 08:12
  • Last Updated - 29/02/2020 08:12
WOLF - DOWN/MIGRATION (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • DETAILS ARE THAT THE SERVER HAS ISSUES AND THE DATA CENTER WONT ASSIST WITH NETWORK ISSUES.

    WE ARE NOW MOVING THE SYSTEM TO A NEW DATA CENTER.

    UPDATES:

    12:38 - 27/02/2020: 6% of the full WOLF server migration has been completed to server LION!

    12:50 - 27-02-2020: 6.02% of the full WOLF migration has been completed. Each website should start working as soon as the transfer is finished (ONLY IF USING NS1&NS2 which we have automatically updated to work on the LION server where the wolf clients are being moved to

    12:56 - 27-02-2020: 7.14% of the full WOLF migration has been completed. Each website should start working as soon as the transfer is finished (ONLY IF USING NS1&NS2 which we have automatically updated to work on the LION server where the wolf clients are being moved to

    14:18 - 27-02-2020: 63.02% of the full WOLF migration has been completed. Each website should start working as soon as the transfer is finished (ONLY IF USING NS1&NS2 which we have automatically updated to work on the LION server where the wolf clients are being moved to

    14:53 - 27-02-2020: 81.21% of the full WOLF migration has been completed. Each website should start working as soon as the transfer is finished (ONLY IF USING NS1&NS2 which we have automatically updated to work on the LION server where the wolf clients are being moved to

    16:07 - 27-02-2020: 99.01% of the full WOLF migration has been completed. Each website should start working as soon as the transfer is finished (ONLY IF USING NS1&NS2 which we have automatically updated to work on the LION server where the wolf clients are being moved to. There are 396 confirmed sites moved to LION now with only 31 left to go!

  • Date - 27/02/2020 11:42 - 29/02/2020 08:13
  • Last Updated - 27/02/2020 16:07
Wolf license upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • We are currently upgrading the wolf license for cPanel. This is as the account limit had reached the max so we are upgrading to the next above license. 
    All websites should still be working and assessable while this is being done. 


    Updates: 

    7:13AM21/02/2020-cPanel approved upgrade of license and awaiting their install 

    8:11AM21/02/2020-cPanel are still looking into why the server isn’t accepting the license. 

    9:01AM21/02/2020-cPanel identified it’s a issue with their license check server blocking our system to run its check. 

    10:14AM21/02/2020-cPanel fixed the issue 

  • Date - 21/02/2020 07:12 - 27/02/2020 11:43
  • Last Updated - 21/02/2020 11:21
Wolf (Resolved)
  • Priority - Medium
  • Affecting Server - wolf
  • We currently are looking into a issue as to why WOLF is showing a license error. 
    Updates will follow below:

    7:34AM - fixes and working. 

  • Date - 15/02/2020 07:29
  • Last Updated - 15/02/2020 07:35
WOLF - MIGRATION (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • We are currently moving all WOLF account to a new server.

    All details will still be the same (IP AND LOGIN WILL BE THE SAME)

     

    Updates:

    5:30PM - 10/02/2020: Server has migrated and run the cPanel auto fix to try and fix the token issues some clients are facing.

    7:00PM - 10/02/2020: Server is working but cPanel login still happens

    ---

    10:00AM - 11/02/2020: cPanel login back working but WHM issue now ocures. Team are looking into the cause.

    11:00AM - 11/02/2020: We can confirm the server should be back working. 

  • Date - 10/02/2020 17:30
  • Last Updated - 11/02/2020 11:15
MAIL - OUTLOOK/HOTMAIL (Resolved)
  • Priority - Medium
  • Affecting System - MAIL - OUTLOOK/HOTMAIL
  • We have received a few reports about outlook/hotmail having a slight issue with emails being received via our server. 
    We have contacted them and are working with them to remove the false flag. 
    We apologise for any issues caused. 
    Updates:

    17:00 22/01/2020 - Outlook are looking into the issue and will keep us updated. 

    It has been confirmed this isn’t a issue our end so we cannot offer any support for this. All tickets will be closed if they are regarding this and told to see this status. 

  • Date - 22/01/2020 12:35 - 10/02/2020 17:31
  • Last Updated - 24/01/2020 15:05
Wolf CPanel Update HAPPENING RIGHT NOW (Resolved)
  • Priority - Medium
  • Affecting Server - wolf
  • WOLF UPDATE HAPPENING.

    ALL SITES WILL STILL WORK BUT CPANEL/WHM LOGIN WILL BE DOWN.

    UPDATES:

    11:10 24/01/2020 -  Cpanel Update is Running 

    11:35 - 24/01/2020 - All done and test run.

  • Date - 24/01/2020 11:06
  • Last Updated - 24/01/2020 11:36
HostAble.Co - Website Update (Resolved)
  • Priority - Low
  • Affecting System - HostAble.Co, McHosting.Xyx
  • We are planning on updating our website to the latest version. We aim for only 1-hour max of the website being down. 

    Update - 11:20: We have started the updates.

    Update - 11:40: We have finished updating the site. Support back open.

  • Date - 13/01/2020 11:00
  • Last Updated - 13/01/2020 11:41
Wolf CPanel Update HAPPENING RIGHT NOW (Resolved)
  • Priority - High
  • Affecting Server - wolf
  • Wolf server is due for a cPanel update tomorrow. We aim for no downtime with websites but cPanel login access may be limited while the update goes on.  cPanel access could be down for up to an hour.
    updates will follow. 
    2:55pm - update started

    3:30pm - Update finished along with checks.

  • Date - 10/01/2020 14:53
  • Last Updated - 10/01/2020 16:00
cPanel - Wrold (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • We are looking into a report the WOLF is receiving an issue. We have contacted cPanel and are awaiting a reply.

  • Date - 20/12/2019 16:29 - 20/12/2019 17:13
  • Last Updated - 20/12/2019 16:30
Wolf CPanel Update HAPPENING RIGHT NOW (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • Wolf server is due for a cPanel update tomorrow. We aim for no downtime with websites but cPanel login access may be limited while the update goes on.  cPanel access could be down for up to an hour.
    updates will follow. 
    8:10 pm - update started

    8:15 PM - Update is done awaiting cpanel license check

    8:30 PM -  We seem to have an issue with the server accepting the license. We are working with cPanel as fast as we can to get this working. ALL WEBSITES ARE STILL UP AND WORKING THOUGH!

    We apologise for the issues caused currently.

    10:00 PM - it has been identified as a cPAnel issue which has blocked our IP mistakenly. We are working with them to get it back working. 

    All sites, emails, databases, and FTP still is working. Just the login for WHM and cPanel is down. 

  • Date - 03/12/2019 20:10 - 04/12/2019 07:26
  • Last Updated - 03/12/2019 23:51
Wolf CPanel Update HAPPENING (Resolved)
  • Priority - High
  • Affecting Server - wolf
  • Wolf server is due for a cPanel update. We aim for no downtime with websites but cPanel login access may be limited while the update goes on.  cPanel access could be down for up to an hour.
    updates will follow. 

    10:25PM - Update Started

    10:45PM - update is taking longer then expected. We are working on this. Please stand by. Awaiting cPanels response. All sites are will working correctly though. 

    12:00am - update finished with all testing commenced. 

  • Date - 24/11/2019 22:27
  • Last Updated - 25/11/2019 03:00
Wolf CPanel Update HAPPENING RIGHT NOW (Resolved)
  • Priority - Medium
  • Affecting Server - wolf
  • Wolf server is due for a cPanel update tomorrow. We aim for no downtime with websites but cPanel login access may be limited while the update goes on.  cPanel access could be down for up to an hour.
    updates will follow. 
    2:26 pm - update started

    2;27 pm - Update working but all sites still up

    2:40 pm - Awaiting cpanel to check the license. All sites still working.

    2:45 pm - All working again. cPanel back up.

  • Date - 13/11/2019 14:25
  • Last Updated - 13/11/2019 14:46
cPanel update - 05/11/2019 (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • We are updating wolf cPanel currently. 
    We will keep you updated. 

    UPDATES:
    21:28 - Update started

    21:36 - All working again.

  • Date - 05/11/2019 21:27
  • Last Updated - 05/11/2019 21:50
cPanel update - 04/11/2019 (Resolved)
  • Priority - High
  • Affecting Server - wolf
  • We are updating wolf cPanel currently. 
    We will keep you updated. 

    UPDATES:
    16:25 - Update started

    16:30 - Update completed and cpanel working

  • Date - 04/11/2019 16:24
  • Last Updated - 04/11/2019 16:38
cPanel update - 30/10/2019 (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • We are updating wolf cPanel currently. 
    We will keep you updated. 

    UPDATES:
    18:20 - Update started

    18:22 - cPanel and WHM login down while the update has been started. All sites still work though

    18:46 - Update is taking longer than expected. We are working on this. Please bere with us.

    18:48 - Fixed and cPanel/whm working. 

  • Date - 30/10/2019 18:20
  • Last Updated - 30/10/2019 18:57
Server OS Upgrade (Resolved)
  • Priority - Medium
  • Affecting Server - wolf
  • Hi all,

    We at hostable have started the server upgrade for WOLF. We hope this wont take long. Clients sites will be down and so will cPanel/whm.

    We are hoping this will be quick . All will be updated below.

    Regards.

     

    UPDATE:

    All sites backup and running. cPanel update is in process to link new hardware.

     

    UPDATE #2:

    cPanel update complated.

    All working again, thank you for your wait.

  • Date - 24/10/2019 13:26
  • Last Updated - 24/10/2019 14:22
cPanel update (Resolved)
  • Priority - Critical
  • Affecting Server - wolf
  • We are updating wolf cPanel currently. 
    It is taking longer than expected. 
    We will keep you updated. 
    4:52 PM - opened

    5:01PM - fixed. Working again. 

  • Date - 22/10/2019 15:46
  • Last Updated - 22/10/2019 16:02
Full Node Restart (Resolved)
  • Priority - Medium
  • Affecting Server - wolf
  • We will be performing a full server/node restart within the next few hours, sites will be down for up to 5 minutes. This is to fix the time sync issue.

     

    UPDATES - Will be performed very soon.

    Now sorted.

  • Date - 21/10/2019 14:19
  • Last Updated - 21/10/2019 16:40
WOLF upgrades (Resolved)
  • Priority - High
  • Affecting Server - wolf
  • Server wolf is having the licence updated. 
    This is taking longer than expected. 
    ALL sites still work but users can not log in to cPanel / WHM. 
    We will keep all updated. 

     

    UPDATE -

    cPanel are aware of the issue affecting our servers. We are working closely with them. all sites are still working for clients still. We are all working as fast as possible to get this resolved. 

     

    UPDATE - 

    As of 10 AM this is now fixed.

     

  • Date - 15/10/2019 20:41
  • Last Updated - 16/10/2019 09:02

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
DirectAdmin PHP Info
FOX PHP Info
PEN PHP Info
us PHP Info